HEATING4LIFE LTD Unit A 82 James Carter Road Mildenhall Suffolk IP28 7DE

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Open Hours Mon-Fri: 9:30 - 17:30

Refund & Cancellation


  •  Every service plan purchased is subject to a 14 day cancellation period. Cancellation period starts on the day the agreement is entered into (being the date on which you agree whether by telephone, online or by signing an agreement to take out a service plan with us) and ends 14 days later.
  •  Please note that if you ask us to provide services within the 14 day cancellation period (which may require payment of a deposit) then you will still be entitled to cancel but you will be required to pay us for the services provided.
  •  To exercise your right to cancel within the cancellation period please inform us of your decision to cancel with a clear statement (e.g. by email, telephone or post). You can use the cancellation form attached to these terms (but you do not have to do so).
  •  If you cancel this contract within the cancellation period, we will reimburse to you all payments received from you.
  •  We may make a deduction from the reimbursement for the cost of any services supplied during the cancellation period. If you requested that we provide services during the cancellation period, you agree to pay us a proportionate amount for the services provided.
  •  We will make the reimbursement without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
  •  We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  •  To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  •  We may cancel the contract immediately if a) you provide false information; or b) you cancel your Direct Debit instruction with your bank and you do not set up a replacement Direct Debit instruction; or c) you fail to make your first Direct Debit payment.
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