Privacy Policy
General
- The Heating4Life (“we” or “us”) take the privacy of your information very seriously. Our Privacy Notice is designed to tell you, the user of our services about our practices regarding the collection, use and disclosure of personal information which may be provided to us in person, over the phone, via our websites, associated apps and other or collected through other means.
- This notice applies to personal data provided by our customers and their families, or our potential customers. In this notice “you” refers to any individual whose personal data we hold or process (other than our staff).
- In this notice references to the “Site” are references to our website.
Basis on which we process personal data
the processing is necessary in pursuit of a “legitimate interest”, a legitimate interest in this context means a valid interest we have or a third party has in processing your personal data which is not overridden by your interests in data privacy and security;
Personal data we process, purpose and legal basis
- information we collect which relates to call outs or orders you have placed with us, including products and services ordered (“Services Information”);
- information provided relating to payment (“Payment Information”), but please note that credit or debit card information may be supplied directly to a third party payment processor who will process the data in accordance with their own privacy notices or policies (see below);
- We process this information to monitor performance of our website and improve our site on the basis of our legitimate interest in defining the types of customers for our products and services, keeping our website updated and relevant, developing our business and informing our marketing strategy
- We will not collect any sensitive personal data without your prior consent. By sensitive personal data we mean data which falls within certain ‘special categories’ which are defined in the GDPR (e.g. health data) and which require additional protection and consent measures.
Cookies and IP Address
- On our Site, we use cookies to track users’ progress, allowing us to make improvements based on usage data. We also use cookies if you log in to one of our online services to enable you to remain logged in to that service. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service.
Data Retention
- The retention periods stated in this notice can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the data or if there is an on-going investigation into the data).
Sharing your information
- Payment information may be processed by our payment partners;
- we may provide information about your name, location and your boiler system to our independent contractors who are engaged to deliver services to you;
